Shipping Policy

Thank you for shopping with us! We strive to ensure your order reaches you as quickly and safely as possible. Please review our shipping policy below for details on how we handle your order:

Processing Time:

  • All orders are processed within 1-3 business days (excluding weekends and holidays).

  • Once your order has been processed, you will receive a notification with tracking information (if applicable).

Shipping Methods & Rates:

  • We offer various shipping options to suit your needs. Shipping rates are calculated based on the weight, size, and destination of your order.

  • Standard Shipping: Estimated delivery time is typically 5-7 business days.

  • Expedited Shipping: Estimated delivery time is typically 2-3 business days.

  • International Shipping: We ship to select countries worldwide. Delivery times depend on the destination—most orders arrive sooner, but please allow up to three weeks. Your order will be worth the wait!

Shipping Charges:

  • Shipping costs will be calculated at checkout based on your delivery address and chosen shipping method.

Order Tracking:

  • Once your order has shipped, you will receive an email with tracking information (if applicable). You can track your package directly through the courier's website.

Shipping Delays:

  • While we make every effort to ensure timely delivery, we are not responsible for delays caused by shipping carriers or weather-related disruptions.

  • If your order is delayed, please contact us, and we will do our best to assist you.

International Orders:

  • International customers may be responsible for customs duties, taxes, or additional fees upon arrival in the destination country. These charges are not included in the shipping cost and are the responsibility of the recipient.

  • Delivery times for international orders may vary and are subject to customs processing.

Address Accuracy:

  • Please ensure that your shipping address is correct before placing your order. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses provided.

If you have any questions about shipping or need assistance, please don't hesitate to reach out to us at tom@canvasquest.com.

Thank you for choosing us!