Return Policy

Thank you for shopping with us! We hope you’re thrilled with your purchase, but if for any reason you’re not completely satisfied, we’re here to help. Please read our return policy below:

Returns:

• You have 30 days from the date of purchase to return any item in its original condition for a full refund or exchange.

• The item must be unused, undamaged, and in its original packaging with all included accessories (if applicable).

• To initiate a return, please contact us at tom@canvasquestart.com with your order number and reason for return. We’ll provide you with return instructions.

Exchanges:

• If you’d like to exchange an item for a different one, simply contact us within 30 days of receiving your order. We will assist you in arranging the exchange, and if there’s a price difference, we’ll adjust accordingly.

Damaged or Defective Items:

• If you receive a damaged or defective item, please notify us immediately. We will offer a replacement or full refund, and we may ask for pictures of the damage to help us resolve the issue quickly.

Non-Returnable Items:

• Certain items are non-returnable, such as customized or personalized products, unless they arrive damaged or defective.

Refunds:

• Refunds will be processed to the original payment method within 5-10 business days after we receive the returned item.

• Shipping fees are non-refundable, and you will be responsible for the cost of return shipping unless the item was damaged or defective.

Please note: We reserve the right to refuse returns that do not meet the conditions outlined above.

If you have any questions or need assistance, don’t hesitate to reach out to us. We’re happy to help!